Pleas choose a section below or scroll down, if your question is not answered, drop us an email:
General Purchase Questions
Q:: Are all your prices in Canadian Dollars?
Q:: What payment methods do you accept?
Q:: I have used up my 5-download limit for one of my products, can you reset the limit for me?
Q:: Can I order a DVD of the digital files instead of downloading them?
Q:: How do I receive my download products after I've made a purchase?
A:: We make it super easy for you to get your downloads so there’s three ways to do it:
- – As soon as your credit card details are approved and the order is placed, you’ll be shown a receipt for your order on the screen which includes download links to your products.
- – If it’s more convenient to download the products later, we’ll automatically e-mail you a receipt of your transaction that also contains download links to your products.
- – If you selected the option to sign up for an account during the checkout process, you can log back into your account at any time at http://shuttermuse.com/my-account and view all of your past orders and download links to all the products you have ever purchased in our store.
Q:: Can you give me a discount after I have made purchase?
A:: Unfortunately this is not possible. But we do constantly update our offers so stay tuned to our social media channels, or sign up for the newsletter. HINT: Our newsletter subscribers are always the first to know about new offers and often get exclusive offers that only they know about!
Q:: Do you have any tutorials that can show me how to use the presets, textures or video files that I have purchased?
Q:: I have a different question, how do I contact you ?
Q:: What formats do the eBooks come in?
Q:: What kind of device do I need to read the eBooks?
A:: Since all books are available in a universal PDF format, you can use practically anything to read them. This includes, but is not limited to, iPad, iPhone, any personal computer (Mac or PC), Android tablets, Android phone, Amazon Kindle and the Amazon Kindle Fire HD. If you have a specific question about a device that’s not mentioned here, please feel free to contact our support team.
Q:: what are the photographer's commentaries all about?
How To Listen
- Play them directly in your web browser just like the audio clip at the top of this page.
- Head to http://www.soundcloud.com/ShutterMuse to find our full list of audio commentaries.
- Get the SoundCloud app for your mobile device (iTunes store) (Google Play Store) and follow Shutter Muse to get access to all of our audio files.
Q:: How do I install my Lightroom develop presets?
A:: Here is a complete tutorial on how to install Adobe Lightroom develop presets. It includes two different videos to help you, depending on how much prior Lightroom knowledge you have. You will also find a PDF version of this tutorial in the download files from your order. Your files can be accessed through the links in the receipt which was emailed to you, or by logging into your account and viewing your past orders.
Q:: Where is the Preset panel in Lightroom, I can't find it?
A:: The preset panel is only visible when you are in the Develop module. Once the develop module has been selected, the Preset panel is located directly under the Navigator in the left-hand toolbar. If the toolbar is hidden, use the TAB keyboard shortcut to reveal it.
Q:: Do you have an affiliate program?
Q:: Are you looking for guest bloggers to contribute to Shutter Muse?
Q:: I'm about to buy some photo gear, can I click your links to support your site?
A:: Yes absolutely! We love to get your support when you make purchases from our partner websites. As you probably know, it doesn’t cost you a single cent more, but it helps us to cover the costs of running the site. You can find our support links here.
Q:: Can I re-post content that I find on your website ?
A:: In general the answer is no. We do not offer any Creative Commons license on any of our content so you may not share any of our content or images without express permission. If you would like to contact us to discuss the nature of your intentions with the content then use the contact for here.
Q:: We love your tutorials and teaching, can you create instructional products for our company?
A:: Yes we do offer services to create educational content in a range of styles from tutorial videos to full blown eBooks. You can read more about those services on this page here.
Q:: Do you offer private training packages and workshops?
A:: We can put together bespoke packages for individuals looking to learn about specific aspects or visit specific locations. Send Dan a note via the contact page here with all the details on what you’re looking for and when you would be looking to do it.
Q:: Do you do speaking engagements on photography?
A:: You bet! Check this page out for more info.