A short while back I wrote a review of the Sony TOUGH series SD cards. I actually froze one into a block of ice to see how tough it really was, and came away very impressed. In fact, I was so impressed that I went on to purchase quite a few of these cards for my own business.
I recently found out through one of the stores I purchased the cards from, that Sony has issued a product advisory for these cards, and is initiating a replacement service for many of the ones that are currently on the market. Apparently, some versions of these cards can cause file corruption during the recording of videos. Replacement of affected cards is free of charge, and the window for replacement runs to March 31st 2022.
I have 8 Sony TOUGH series SD cards, and 7 or mine were affected by this recall, requiring replacement by Sony. To find out whether your specific cards are part of the recall, read on.
Regarding SD memory cards of SF-M series, SF-M series TOUGH specification, and SF-G series TOUGH specification, recorded data on the card may be damaged or data may not be recorded correctly when shooting video on a camera* in video speed class mode.
* The camera compatible with video speed class V60/V90 etc. as recommended recording media.
We are offering free replacements for affected SD memory cards from June 11, 2020, through Mar. 31, 2022, subject to the limited warranty that accompanied the SD memory card. Please see below to determine if you have an affected SD memory card and call us at 239-768-7669 to arrange for your card replacement.
We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.SONY USA
The affected products are specific batches of the SF-M cards, SF-M TOUGH cards, the SF-G TOUGH cards.
Is your specific card affected?
The following information was taken from Sony’s product advisory page about this recall.
Applicable cards can be identified by the presence of V60, R:277MB/s, and W:150MB/s on the card front side. To check whether your card is affected, look for a star mark on the lower-left corner on the back of the card. If your card has NO star mark, your card is affected by this issue
SF-M Series TOUGH Specification
To check whether your card is affected, look for a star mark on the lower-left corner on the back of the card. If your card has NO star mark, your card is affected by this issue.
SF-G Series TOUGH Specification
To check whether your card is affected, look for a star mark and an alphanumeric on the lower corner on the back of the card.
If your card has NO star mark and has an alphanumeric beginning with TV, your card is affected by this issue. (If your card has an alphanumeric beginning with TR, your card is not affected by this issue.)
How to get your cards replaced
The following information is not on the Sony website but is my own personal experience in dealing with the replacement of my cards that are part of this recall.
Sony is asking owners of affected cards to contact them directly, and not to try and initiate a return at the store where the card was purchased. You should contact Sony using their online chat support.
In order to start the chat, you will be asked to search for a product number. The product number is in small writing on the front of the card, for example, SFG32T, SFM64T etc.
Once connected to a chat agent, be prepared with the following information:
- SD card model number
- SD card serial numbers
- Date of purchase
- Place of purchase
- Your shipping and contact details
Once they have these details from you, a case will be created and a pre-paid shipping label will be emailed to you. Once they receive your returned cards, replacements will be mailed to you. The timeframe is uncertain at the moment.
I have already been through this process myself so currently, I can confirm that this is the process you will go through. If you experience something different, please leave a comment below. I have only just done this before creating this post, so I can’t yet confirm how long my new replacement cards took to arrive.